Your 24/7 Resource for Easy, Convenient Petcare
Designed to Fit Real-Life Pet Parenting
GoLexi makes it easy to connect with a licensed veterinarian by phone or video, so you can get answers, understand your next steps, and feel confident about your pet’s care.
How GoLexi Works
A Simple Process That Puts Pet Parents First
When something feels off with your pet, the last thing you want is a confusing process or more uncertainty and stress. GoLexi is built to make getting help easier. Whether you have a late-night question, need help deciding what to do next, or need guidance without immediately rushing out the door, the GoLexi process is designed to be quick, convenient, and easy to follow.
From setting up your pet profile to connecting with a licensed veterinarian, each step is meant to help you get the support you need with less waiting, less uncertainty, and more peace of mind.
Get Started in Four Simple Steps
Step 1
Access Your Pet Portal
GoLexi members can access services 24 hours a day, 7 days a week, 365 days a year through the pet portal or by calling the toll-free number for scheduling assistance.
When you’re ready to get started, log into your portal to begin the process. If you’d rather speak with someone directly, a coordinator can help you schedule your consultation over the phone. This gives you a simple first step whether you prefer digital convenience or more hands-on support.
Step 2
Add Your Pet's Info
Once you’re logged in, take a few moments to complete your member profile and add your pet’s information.
Having your pet’s details in place helps make your consultation process smooth and efficient. It gives the GoLexi team the information they need to better understand who they’re helping and creates a more seamless experience when concerns come up.
Step 3
Tell Us What's Going On
When you’re ready to request a consultation, click to schedule your visit, describe what’s happening with your pet, and choose whether you would prefer a phone or video consultation.
This step helps GoLexi understand your concern prior to the start of your visit. Whether your pet is acting differently, showing symptoms, or dealing with a situation that has you unsure of what to do next, sharing your details helps set the stage for a more helpful conversation.
Step 4
Connect With a Licensed Veterinarian
A licensed GoLexi veterinarian will contact you within the hour, review your pet’s symptoms, and recommend the best course of action.
This is where the process becomes especially valuable. Instead of guessing, searching online, or wondering if you’re overreacting, you get professional guidance that helps you better understand what may be happening and what your immediate next step should be. That may mean monitoring your pet at home, seeking in-person care, or acting quickly if the situation calls for it.
What to Expect From Your Visit
GoLexi is designed to make veterinary guidance more accessible and less stressful. Once connected, you will speak with a licensed veterinarian who will talk through your concerns, review symptoms, and help you decide on the next best step based on your pet’s unique situation.
Guidance Without the Wait
When you request a visit, you can expect a timely response so you’re not left sitting with unanswered questions. If something about your pet feels off, that sense of uncertainty can build quickly, especially when you’re trying to decide how serious the issue might be.
GoLexi is designed to help you get connected with a licensed veterinarian without a long, drawn-out process. That means you can move from worry to guidance more quickly, with support that helps you start making sense of what’s happening and what to do next.
Care That Fits Your Schedule
Your visit is designed to fit into your day. When you request care, you can choose the format that works best for you, whether that’s a phone call or a video consult.
That flexibility gives you a comfortable way to get support based on your situation, schedule, and preference. Whether you’re at home or away, you can expect a visit with GoLexi to feel more convenient and less disruptive.
Expert Insight When You Need It Most
During your visit, you can expect to speak with a licensed veterinarian who will listen to your concerns, ask questions about what your pet is experiencing, and help you better understand your pet’s symptoms.
This is your opportunity to talk through the situation with someone who can provide informed guidance based on what you’re seeing. Instead of trying to piece things together on your own, you’ll have a conversation that brings more clarity, reassurance, and understanding of what may be affecting your pet.
Clarity for What to Do Next
By the end of your visit, you can expect to have a clearer sense of what to do next. For many pet parents, that’s one of the most valuable parts of the GoLexi experience.
After talking through your concerns, you’ll come away with more direction around whether your pet needs immediate in-person care, close monitoring at home, or a follow-up with your regular vet. The goal is to help you gell less uncertain and more confident in the decisions you make after your call.
Frequently Asked Questions
How does GoLexi work?
GoLexi makes it easy to connect with a with a licensed veterinarian when you have questions or concerns about your pet.
Once you request a visit, you’ll be guided through a simple process that allows you to share what’s going on and choose the type of appointment that works best for you. From there, you’ll connect with a veterinarian who can talk through your concerns, help you better understand your pet’s symptoms, and guide you on what to do next.
What kinds of concerns can I use GoLexi for?
GoLexi is helpful for a wide range of non-emergency pet concerns. That may include questions about symptoms, behavior changes, mild illness, wellness concerns, second opinions, and situations where you’re simply not sure whether your pet needs in-person care right away.
GoLexi is especially helpful when something feels off and you want professional guidance before deciding on your next step.
Is GoLexi for emergencies?
GoLexi is designed to help pet parents get guidance when they’re unsure what to do, but it is not a replacement for emergency care. If your pet is experience a life-threatening emergency or needs immediate hands-on treatment, you should contact your nearest emergency veterinary clinic right away.
If you are unsure whether the situation is urgent, GoLexi can help you better understand what level of care may be needed.
Will I be speaking with a real veterinarian?
Yes! Your visit is with a licensed veterinarian who can listen to your concerns, ask questions, and provide professional guidance based on the information you share. The goal is to help you feel more informed, more reassured, and more confident about what to do next for your pet.
Can I choose between a phone call and a video consult?
Yes! GoLexi gives you flexible options so you can choose the type of visit that feels most comfortable and convenient for you. Depending on the situation, you may prefer the simplicity of a phone call or the added visual context of a video call.
Either way, you’ll be able to speak directly with a licensed veterinarian and talk through your concerns.
How quickly will I hear from someone?
GoLexi is designed to connect your with a licensed veterinarian within the hour. Once you request a visit, you can expect the process to move quickly so you’re not left waiting and wondering longer than necessary.
The goal is to help you get connected, get answers, and start understanding your next step as soon as possible.
What should I expect during my visit?
Your visit is meant to feel simple, supportive, and informative. You’ll have the chance to explain what’s going on with your pet, share any symptoms or changes you’ve noticed, and ask questions that have been worrying you.
During the conversation, the veterinarian will help you better understand the situation and guide you on possible next steps. That may include monitoring your pet at home, following up with your regular veterinarian, or seeking in-person care if needed.
What will I leave a GoLexi visit with?
Most importantly, you should leave a GoLexi visit with more clarity and confidence. Pet health concerns can feel overwhelming when you’re trying to make decisions on your own. GoLexi is designed to help you better understand what may be happening and what makes the most sense to do next.
That kind of guidance can give you greater peace of mind, especially when you’re deciding whether to watch and wait, schedule follow-up care, or act quickly.
Can I use GoLexi if I'm traveling or away from home?
Absolutely. One of the benefits of virtual care is that it can be easier to access when you’re away from your normal routine. Whether you’re traveling, managing a busy schedule, or not near your regular veterinarian, GoLexi give you a more convenient way to speak with a licensed professional when questions come up.
Can I use GoLexi for a second opinion?
Yes. Sometimes you’re not in a crisis, but just want more clarity. GoLexi can be a helpful option when you want to talk through a concern, better understand your options, or get added reassurance before deciding what to do next.
This extra perspective can be especially helpful when you’re feeling uncertain or trying to make a more informed decision for your prt.